:root{color-scheme:light;--canvas:#f7f7f7;--paper:#fff;--sidebar:#f5f5f5;--ink:#302b27;--muted:#817c77;--line:#eee9e5;--accent:#ff5000;--orange-soft:#fff1e9;--green:#36705d;--amber:#a37836;font-family:Inter,-apple-system,BlinkMacSystemFont,'Segoe UI','PingFang SC','Microsoft YaHei',sans-serif;font-size:13px;color:var(--ink);background:var(--canvas)}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit;color:inherit}button,a,input,select,textarea{outline-offset:3px}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--accent)}button{cursor:pointer;border:0;background:none}button:disabled{cursor:default}a{color:inherit;text-decoration:none}svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.65;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}button svg{vertical-align:middle}h1,h2,h3,p{margin:0}.shell{display:grid;grid-template-columns:188px minmax(0,1fr);height:100dvh;overflow:hidden}.sidebar{background:var(--sidebar);border-right:1px solid #dfe3dd;display:flex;flex-direction:column;padding:22px 12px 0;min-height:0}.brand{display:flex;gap:10px;align-items:center;padding:0 8px 25px}.brand img{width:33px;height:33px;border-radius:50%;object-fit:cover}.brand>span{font-size:16px;font-weight:650;letter-spacing:.4px}.brand small{display:block;font-size:11px;font-weight:400;letter-spacing:0;color:var(--muted);margin-top:5px}.workspace-name{display:flex;gap:7px;align-items:center;font-size:12px;font-weight:550;color:var(--ink)}.store-icon{display:flex;color:var(--accent)}.nav-caption{font-size:10px;color:#909790;padding:0 12px 10px}.nav-item{display:flex;align-items:center;gap:10px;width:100%;height:42px;margin:3px 0;padding:0 12px;text-align:left;border-radius:7px;color:#6c7678}.nav-item.active{background:white;color:var(--accent);box-shadow:0 1px 3px #1b352908;font-weight:600}.nav-item b{font-size:10px;background:#fff0e5;margin-left:auto;border-radius:4px;padding:2px 5px}.nav-item:disabled{opacity:.6}.sidebar-bottom{margin-top:auto}.agent-status{margin:20px 8px 16px;padding:14px 0;border-bottom:1px solid #dce1da}.agent-status strong{font-size:11px;font-weight:500;margin-left:4px}.agent-status small{display:block;font-size:10px;color:var(--muted);margin-top:8px;line-height:1.7}.status-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#6c947e;flex-shrink:0}.reset{display:flex;align-items:center;gap:9px;font-size:11px;color:var(--muted);padding:8px}.reset svg{width:14px}.account{display:flex;align-items:center;gap:10px;margin-top:13px;padding:16px 4px;border-top:1px solid #dce1da}.account strong{font-size:12px;font-weight:500}.account small{display:block;font-size:10px;color:var(--muted);margin-top:3px}.online{margin-left:auto;font-size:10px;color:var(--green)}.avatar{display:grid;place-items:center;width:36px;height:36px;border-radius:11px;flex-shrink:0;font-size:14px;font-weight:500;color:#706c69;background:#ede9e5}.rose{background:#efe5e3;color:#9a6e6a}.sand{background:#f0e9da;color:#9b8056}.olive{background:#e7ebdf;color:#798262}.lavender{background:#ede8f0;color:#8b7a9a}.blue{background:#ffebdc;color:#b56b3c}.mint{background:#e3ece6;color:#6c8a77}.main{display:flex;flex-direction:column;min-width:0;min-height:0}.topbar{height:60px;flex-shrink:0;padding:0 28px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;background:#fffdfb;font-size:12px}.topbar>div{display:flex;align-items:center;gap:10px}.topbar strong{font-weight:500}.breadcrumb{color:#909891}.breadcrumb i{font-style:normal;margin:0 8px 0 17px;color:#c6ccc6}.top-right{font-size:11px;color:var(--muted)}.top-divider{height:14px;width:1px;background:var(--line);margin:0 5px}.workspace-header{height:94px;display:flex;align-items:center;justify-content:space-between;padding:0 28px;flex-shrink:0;background:#fffdfb}.workspace-header h1{font-size:22px;font-weight:600;letter-spacing:-.5px}.workspace-header p{color:var(--muted);font-size:11px;margin-top:8px}.metrics{display:flex;gap:26px}.metric{min-width:62px;border-left:1px solid #e0e5de;padding-left:20px}.metric b{font-size:23px;line-height:1.1;font-weight:550;font-variant-numeric:tabular-nums}.metric span{display:block;font-size:10px;color:var(--muted);margin-top:6px}.metric.wait b{color:var(--amber)}.desk{flex:1;min-height:0;display:grid;grid-template-columns:266px minmax(0,1fr) 282px;border-top:1px solid var(--line);background:white}.inbox{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line);background:#fffefd}.inbox-header{padding:21px 16px 0}.section-heading{display:flex;align-items:center;gap:8px;margin-bottom:16px}.section-heading h2{font-size:14px;font-weight:600}.section-heading>span{font-size:11px;color:#8a928a;background:#edf0eb;padding:2px 6px;border-radius:4px}.icon-button{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:5px;color:#838d87}.icon-button:hover{background:#eff2ed}.section-heading .icon-button{margin-left:auto}.search{display:flex;align-items:center;gap:7px;background:#f1f3ef;border:1px solid transparent;border-radius:6px;padding:8px 9px}.search:focus-within{border-color:#ffb88f}.search svg{width:14px;color:#959e95}.search input{min-width:0;width:100%;background:none;border:0;font-size:11px;outline:none}.search input::placeholder{color:#91998f}#platform{width:100%;margin:11px 0 12px;padding:7px 0;border:0;background:transparent;font-size:11px;color:#646f66}.tabs{display:flex;justify-content:space-between;border-bottom:1px solid var(--line);gap:6px}.tabs button{padding:0 1px 12px;font-size:11px;color:#7f8780;border-bottom:2px solid transparent;white-space:nowrap}.tabs button.selected{color:var(--accent);border-bottom-color:var(--accent);font-weight:600}.conversation-list{overflow:auto;flex:1;padding:7px}.conversation{position:relative;width:100%;text-align:left;border:1px solid transparent;border-radius:7px;padding:14px 10px;display:flex;gap:10px;margin:2px 0}.conversation:hover{background:#f2f5f0}.conversation.selected{background:#fff1e8;border-color:#ffd7be}.conversation.selected:before{content:'';position:absolute;left:-1px;top:18px;bottom:18px;width:3px;background:var(--accent);border-radius:2px}.conversation .avatar{width:34px;height:34px;border-radius:10px}.conversation-copy{flex:1;min-width:0}.conversation-title{display:flex;align-items:center;gap:6px}.conversation-title strong{font-size:12px;font-weight:550}.conversation-title time{font-size:9px;color:#929b96;margin-left:auto}.platform-line{display:flex;align-items:center;gap:4px;font-size:9px;color:#838d86;margin-top:6px}.platform-badge{display:inline-grid;place-items:center;width:14px;height:14px;font-size:9px;line-height:1;color:white;border-radius:4px;font-weight:500}.preview{font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#879087;margin-top:9px;line-height:1.4}.conversation-tags{display:flex;align-items:center;justify-content:space-between;margin-top:9px;font-size:9px;color:#89958b}.state-label{display:inline-flex;align-items:center;gap:4px;font-size:10px;color:#567e6a;background:#eaf2ec;border-radius:4px;padding:3px 6px;white-space:nowrap}.state-label.waiting{background:#f8efdd;color:#a28140}.state-label.human{background:#fff0e5;color:#b96d3e}.state-label.closed{background:#eaece9;color:#8c948d}.unread{font-size:9px;background:#b9874d;color:white;border-radius:50%;width:15px;height:15px;display:grid;place-items:center}.inbox-footer{padding:12px 16px;border-top:1px solid var(--line);color:#8c968c;font-size:10px}.inbox-footer .status-dot{margin-right:5px;width:5px;height:5px}.chat{display:flex;flex-direction:column;min-width:0;min-height:0;background:#fff}.chat-header{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:17px 22px;border-bottom:1px solid var(--line);min-height:77px;flex-shrink:0}.chat-person{display:flex;gap:11px;align-items:center;min-width:0}.chat-person h2{font-size:15px;font-weight:600}.chat-person p{display:flex;align-items:center;gap:5px;font-size:10px;color:var(--muted);margin-top:7px}.chat-actions{display:flex;align-items:center;gap:8px}.btn{padding:8px 11px;border:1px solid #e0e5df;border-radius:6px;font-size:11px;background:white;display:inline-flex;gap:6px;align-items:center;justify-content:center;white-space:nowrap}.btn svg{width:14px;height:14px}.btn:hover{background:#f5f7f3}.btn.primary{color:white;background:var(--accent);border-color:var(--accent)}.btn.primary:hover{background:#e64700}.btn:disabled{opacity:.5}.takeover-banner{display:flex;gap:10px;align-items:center;background:#fcf8ee;border-bottom:1px solid #f1eadb;color:#a3854d;padding:10px 22px;font-size:11px;line-height:1.6}.takeover-banner svg{width:15px;height:15px}.takeover-banner span{flex:1}.takeover-banner.human{color:#57735f;background:#f0f6f0;border-color:#e3ece1}.messages{overflow:auto;flex:1;min-height:0;padding:23px 24px 18px;scroll-behavior:smooth}.day-label{text-align:center;color:#a2aaa4;font-size:10px;margin:0 0 23px}.message{display:flex;gap:9px;margin:19px 0}.message> .avatar{width:29px;height:29px;font-size:11px;border-radius:8px;margin-top:20px}.message-content{max-width:88%;min-width:0}.message-meta{font-size:10px;color:#8e9891;display:flex;align-items:center;gap:9px;margin-bottom:7px}.message.outgoing{justify-content:flex-end}.message.outgoing .message-meta{justify-content:flex-end}.bubble{padding:12px 15px;background:#f3f5f1;border:1px solid #ecefeb;border-radius:0 9px 9px 9px;font-size:12px;line-height:1.95;overflow-wrap:anywhere;white-space:pre-wrap}.outgoing .bubble{background:#fff4eb;border-color:#ffe2cc;border-radius:9px 0 9px 9px}.message.note .bubble{background:#fff7e4;border-color:#f0e7cc}.ai-avatar{background:#fff0e4;color:#da6b2e}.ai-avatar svg{width:15px}.reference-link{margin-top:8px;padding:0;font-size:10px;color:#b56b3c;display:flex;align-items:center;gap:4px}.reference-link svg{width:12px;height:12px}.system-message{text-align:center;font-size:10px;color:#9ba49c;margin:17px 0;line-height:1.7}.system-message>span{background:#f6f7f4;border-radius:4px;padding:5px 9px;display:inline-block}.composer{flex-shrink:0;margin:0 20px 17px;border:1px solid #dde4de;border-radius:9px;background:white;overflow:hidden}.composer-tabs{display:flex;align-items:center;gap:16px;padding:11px 13px 0}.composer-tabs button{font-size:11px;padding:0 0 7px;color:#98a196;border-bottom:2px solid transparent}.composer-tabs button.selected{color:var(--accent);border-color:var(--accent)}.composer-tabs .composer-hint{margin-left:auto;font-size:9px;color:#9ba596}.composer textarea{resize:none;width:100%;height:73px;border:0;outline:none;background:transparent;padding:11px 13px;font-size:12px;line-height:1.7}.composer textarea:disabled{background:#fffefd;color:#9ca698}.composer textarea::placeholder{color:#a0a89e}.composer-footer{display:flex;align-items:center;gap:9px;padding:8px 12px 11px}.composer-footer>small{margin-left:auto;color:#a0a89c;font-size:9px}.text-button{padding:3px 0;font-size:10px;color:#b56b3c;display:flex;gap:4px;align-items:center}.text-button svg{width:13px;height:13px}.context{overflow:auto;background:#fffefd;border-left:1px solid var(--line);padding:0 20px}.context-heading{height:58px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);margin-bottom:20px}.context-heading h2{font-size:12px;font-weight:600}.context-heading>span{color:#9aa39a;font-size:10px}.customer-head{display:flex;gap:10px;align-items:center}.customer-head h3{font-size:14px;font-weight:550}.customer-head p{font-size:10px;color:#8c958c;margin-top:6px}.customer-tags{display:flex;gap:6px;margin:15px 0 2px}.pill{background:#f0f2ed;color:#8a9382;font-size:10px;padding:4px 7px;border-radius:4px}.context-section{padding:21px 0;border-bottom:1px solid var(--line)}.context-section:last-child{border:0}.context-section h3{display:flex;align-items:center;gap:7px;font-weight:550;font-size:11px;margin-bottom:13px}.context-section h3 svg{width:14px;height:14px;color:#869287}.context-section h3 .subtle{margin-left:auto;color:#a7afa5;font-size:9px;font-weight:400}.summary{font-size:11px;line-height:1.9;color:#7b857c}.summary-box{background:#f1f4ef;border:1px solid #e6eae2;padding:11px;border-radius:6px}.summary-box .summary-label{font-size:10px;color:#6f8569;margin-bottom:7px;display:flex;align-items:center;gap:5px}.summary-label svg{width:12px;height:12px}.product{display:flex;align-items:center;gap:11px}.product-art{height:64px;width:62px;background:#e9eee8;display:grid;place-items:center;border-radius:7px;flex-shrink:0}.product-art svg{width:42px;height:52px;stroke-width:1}.product h4{font-size:11px;margin:0 0 7px;font-weight:500}.product p{font-size:10px;color:#949d91;margin:0 0 8px}.price{font-size:12px;color:#5f715b}.order{border:1px solid #e1e7de;border-radius:6px;margin-top:14px;padding:11px;background:white}.order-head{display:flex;justify-content:space-between;gap:7px;font-size:9px;color:#91998e}.order-head b{font-weight:400;color:#709176}.order dl{font-size:10px;margin:13px 0 0;display:grid;grid-template-columns:1fr auto;gap:9px}.order dt{color:#929b8d}.order dd{margin:0;color:#66705f}.order .btn{width:100%;margin-top:12px;padding:6px;font-size:10px}.suggestion{font-size:11px;line-height:1.9;color:#738373;background:#f0f5ef;border:1px solid #e1eadc;border-radius:6px;padding:12px}.suggestion .text-button{margin-top:10px;font-size:10px;color:#5e7d60}.context-link{font-size:10px;color:#b56b3c;display:flex;align-items:center;gap:5px;margin-top:12px;padding:0}.context-link svg{width:13px;height:13px}.mobile-nav,.mobile-back,.details-button,.context-close{display:none}.backdrop{display:none}.empty{padding:45px 20px;text-align:center;color:var(--muted);line-height:2;font-size:12px}dialog{width:min(460px,calc(100vw - 36px));border:1px solid #dde4db;border-radius:12px;padding:23px;color:var(--ink);box-shadow:0 20px 80px #1e342a26}dialog::backdrop{background:#302b2755}dialog header{display:flex;align-items:center;justify-content:space-between;margin-bottom:17px}dialog h2{font-size:17px;font-weight:600}dialog p{font-size:13px;line-height:1.9;color:#788278;white-space:pre-wrap}dialog small{display:block;color:#96a08f;margin-bottom:12px;font-size:11px}dialog .dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#263a35;color:white;padding:12px 20px;border-radius:8px;box-shadow:0 5px 22px #20302720;font-size:12px;opacity:0;pointer-events:none;transition:opacity .15s;z-index:80;max-width:90vw}.toast.show{opacity:1}.typing{font-size:11px;color:#b56b3c;text-align:right;padding:8px 0}.closed-strip{padding:22px;text-align:center;color:#889782;font-size:12px}.closed-strip .btn{margin-left:10px}
@media(min-width:1650px){.shell{grid-template-columns:210px minmax(0,1fr)}.desk{grid-template-columns:300px minmax(0,1fr) 310px}.messages{padding-left:40px;padding-right:40px}.message-content{max-width:80%}}
@media(max-width:1250px){.shell{grid-template-columns:168px minmax(0,1fr)}.desk{grid-template-columns:250px minmax(0,1fr)}.context{display:none}.details-button{display:inline-grid}.context-open .context{display:block;position:fixed;right:0;top:0;bottom:0;width:310px;z-index:45;box-shadow:-10px 0 50px #302b2715}.context-open .backdrop{display:block;position:fixed;inset:0;background:#302b2740;z-index:40}.context-close{display:inline-grid}.brand{padding-left:2px}.brand>span{font-size:14px}.workspace-name{font-size:11px}.workspace-header,.topbar{padding-left:22px;padding-right:22px}.agent-status small{font-size:9px}.chat-header{padding:15px 17px}.metrics{gap:15px}.metric{padding-left:15px}}
@media(max-width:900px){.shell{grid-template-columns:1fr}.sidebar{display:none}.mobile-nav{display:inline-grid}.nav-open .sidebar{display:flex;position:fixed;inset:0 auto 0 0;width:210px;z-index:45;box-shadow:10px 0 50px #302b2715}.nav-open .backdrop{display:block;position:fixed;inset:0;background:#302b2740;z-index:40}.desk{grid-template-columns:240px minmax(0,1fr)}}
@media(max-width:650px){.topbar{height:53px;padding:0 14px}.breadcrumb,.top-divider,.top-right>.status-dot,.top-right>span:last-child{display:none}.topbar>div{gap:6px}.workspace-header{height:95px;padding:0 19px}.workspace-header h1{font-size:19px}.workspace-header p{font-size:10px}.metrics{gap:11px}.metric{min-width:36px;padding-left:11px}.metric b{font-size:19px}.metric span{font-size:9px}.metric:first-child{display:none}.desk{display:flex}.inbox{width:100%;border-right:0}.inbox-header{padding:14px 20px 0}.inbox .conversation{padding:15px}.inbox .conversation-title strong{font-size:14px}.inbox .conversation-title time{font-size:11px}.inbox .avatar{width:41px;height:41px}.inbox .preview{font-size:12px}.conversation-list{padding:8px 12px}.inbox .platform-line{font-size:10px}.inbox .tabs button{font-size:12px}.chat{display:none}.chat-open .inbox{display:none}.chat-open .chat{display:flex;width:100%}.chat-open .workspace-header{display:none}.chat-open .chat-header{padding:13px 12px;gap:5px}.chat-open .chat-person{gap:7px}.chat-person>.avatar{display:none}.chat-person h2{font-size:14px}.chat-person p{font-size:9px}.chat-actions{gap:4px}.chat-actions .btn{font-size:10px;padding:8px}.chat-actions .btn svg{display:none}.mobile-back{display:inline-grid;width:25px}.messages{padding:16px 14px}.message-content{max-width:85%}.message .bubble{font-size:12px;padding:10px 12px}.message>.avatar{width:24px;height:24px;font-size:10px}.takeover-banner{padding:9px 15px;font-size:10px}.composer{margin:0 12px max(12px,env(safe-area-inset-bottom));}.composer-tabs .composer-hint{display:none}.composer-footer>small{display:none}.composer-footer>.btn{margin-left:auto}.context-open .context{width:min(340px,92vw)}.toast{width:max-content;max-width:90vw}.chat-header .state-label{display:none}.composer textarea{height:90px}.chat-actions .btn.primary{padding:9px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}

/* Management views share the workbench palette and spacing. */
[hidden]{display:none!important}.management{flex:1;min-height:0;overflow:auto;padding:32px 34px 50px;background:#faf9f7}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-bottom:28px}.page-heading h1{font-size:24px;letter-spacing:-.5px;font-weight:600}.page-heading p{font-size:12px;color:var(--muted);margin-top:9px;line-height:1.7}.page-summary{display:flex;gap:50px;padding:4px 0 28px;border-bottom:1px solid var(--line);margin-bottom:24px}.page-summary>div{display:flex;align-items:baseline;gap:10px}.page-summary b{font-size:29px;font-weight:550}.page-summary span{font-size:12px;color:var(--muted)}.page-toolbar{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:22px;flex-wrap:wrap}.admin-search{background:white;border:1px solid var(--line);width:300px;padding:10px 12px}.admin-search input{font-size:12px}.muted{color:var(--muted);font-size:11px;line-height:1.8}.page-toolbar select,.page-toolbar input[type=date]{border:1px solid var(--line);background:white;border-radius:6px;padding:9px 12px;font-size:12px;min-width:0}.account-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.account-card{border:1px solid var(--line);border-radius:10px;background:white;padding:22px 20px;min-width:0}.card-heading{display:flex;align-items:center;gap:11px}.channel-logo{height:37px;width:37px;display:grid;place-items:center;background:#fff0e7;color:#e36b28;font-size:17px;border-radius:10px;flex-shrink:0}.card-heading h2{font-size:13px;font-weight:550;line-height:1.5}.card-heading p{font-size:11px;color:var(--muted);margin-top:4px}.card-heading>.status-pill{margin-left:auto}.status-pill{font-size:10px;line-height:1.5;display:inline-flex;background:#f1f2ee;color:#8b9085;border-radius:4px;padding:3px 7px;white-space:nowrap}.status-pill.green{color:#4c8065;background:#edf5ed}.status-pill.orange{color:#c8793b;background:#fff1e6}.info-grid{display:grid;grid-template-columns:1fr auto;gap:12px;font-size:11px;margin:24px 0}.info-grid dt{color:var(--muted)}.info-grid dd{margin:0;color:#605b54}.card-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;border-top:1px solid var(--line);padding-top:17px}.card-actions .btn{font-size:10px;padding:7px 9px}.admin-panel{padding:24px;background:white;border:1px solid var(--line);border-radius:10px;margin-top:24px;min-width:0}.admin-panel.no-top{margin-top:0}.admin-panel h2{font-size:14px;font-weight:550}.platform-coverage p{margin-top:8px}.platform-coverage>div{display:flex;gap:9px;flex-wrap:wrap;margin-top:18px}.rule-description{font-size:12px;line-height:1.9;color:#827b71;margin-top:20px;min-height:69px}.keyword-list{display:flex;gap:5px;flex-wrap:wrap;margin:12px 0}.rule-route{display:flex;gap:7px;align-items:center;font-size:11px;color:#897966;margin:17px 0}.rule-route svg{height:14px;width:14px}.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:8px;background:white}.table-wrap table{width:100%;border-collapse:collapse;text-align:left;min-width:680px;font-size:12px}.table-wrap th{font-weight:500;font-size:11px;color:#8a827a;background:#f9f9f6;padding:13px 17px;white-space:nowrap}.table-wrap td{padding:16px 17px;border-top:1px solid var(--line);line-height:1.7}.table-wrap td strong{font-size:12px;font-weight:500}.table-wrap td small{display:block;color:#9a9289;font-size:10px;max-width:330px;margin-top:5px}.table-actions{display:flex;gap:7px}.table-actions .btn{padding:6px 8px;font-size:10px}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-bottom:19px}.phrase-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.phrase{padding:17px;border:1px solid var(--line);border-radius:7px;background:#fffdf9}.phrase h3{font-size:12px;font-weight:550}.phrase p{font-size:12px;line-height:1.9;color:#8b8075;margin:11px 0 16px;overflow-wrap:anywhere}.customer-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px}.customer-card{display:flex;gap:13px;border:1px solid var(--line);border-radius:8px;padding:17px;align-items:flex-start;min-width:0}.customer-card h3{font-size:13px;font-weight:550}.customer-card p{font-size:11px;color:#988f85;margin-top:6px}.customer-actions{display:flex;margin-left:auto;gap:6px;flex-shrink:0}.customer-actions .btn{font-size:10px;padding:5px 7px}.customer-card .keyword-list{margin-bottom:0}.overdue,.table-wrap td.overdue small{color:#c35d41}.empty-state{text-align:center;padding:36px 18px;color:#a09a8e}.empty-state>svg{width:32px;height:32px;color:#8da28a;background:#eff4ed;border-radius:50%;padding:7px}.empty-state h3{font-size:14px;font-weight:500;margin:15px 0 9px}.empty-state p{font-size:12px;line-height:1.8}.stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:17px}.stat-card{padding:24px;border:1px solid var(--line);background:white;border-radius:9px}.stat-card p{font-size:12px;color:#8e8276}.stat-card b{display:block;font-size:32px;font-weight:550;margin:17px 0 10px;color:#654b39}.stat-card small{font-size:10px;color:#a1978a}.report-filters{justify-content:flex-start}.report-filters label{font-size:11px;color:#8e8276;display:flex;gap:8px;align-items:center}.report-grid{display:grid;grid-template-columns:1.2fr 1fr;gap:20px}.bar-row{display:flex;gap:14px;align-items:center;width:100%;padding:11px 0;font-size:12px}.bar-row>span{width:66px;text-align:left;color:#8a8278}.bar-row>div{height:9px;background:#f7f2ec;border-radius:2px;flex:1}.bar-row i{display:block;background:#f3a36e;height:100%;border-radius:2px}.bar-row>b{width:25px;font-weight:500;color:#997351}.bar-row:hover i{background:#ff5000}.reason-row{display:flex;justify-content:space-between;align-items:center;font-size:12px;gap:15px;padding:15px 0;border-bottom:1px solid var(--line);color:#8d8175}.reason-row b{font-size:11px;font-weight:500}.report-note{padding-top:20px;font-size:11px;color:#9c9184;line-height:2}.edit-form{display:flex;flex-direction:column;gap:16px}.field{display:flex;flex-direction:column;gap:8px;font-size:12px;color:#71695f}.field input,.field select,.field textarea{background:white;border:1px solid #e1dcd5;border-radius:6px;padding:10px 11px;font-size:12px;line-height:1.6;width:100%;min-width:0}.field textarea{resize:vertical;min-height:92px}.form-columns{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-help{font-size:11px!important;color:#a09687!important;line-height:1.8!important}.edit-form .dialog-actions{margin-top:0}dialog{max-height:85dvh;overflow:auto}dialog h3.review-label{font-size:12px;font-weight:550;margin:18px 0 7px}.version-item{padding:17px 0;border-bottom:1px solid var(--line)}.version-item h3{font-size:14px;margin-bottom:10px}.version-item h3 small{float:right;font-weight:400}.version-item>small{margin-top:14px}.related-list{display:flex;flex-direction:column;gap:10px;margin-top:20px}.related-list .btn{white-space:normal;text-align:left;justify-content:flex-start;line-height:1.8}.test-result{background:#f3f7f0;border:1px solid #e0e9d8;padding:16px;border-radius:8px;margin-top:20px}.test-result.waiting{background:#fff6e9;border-color:#f3dfc6}.test-result h3{font-size:13px;margin-bottom:9px}.test-result small{margin-top:14px}.ticket-history{max-height:180px;overflow:auto;padding:12px;background:#faf9f6;border-radius:6px}.ticket-history p{font-size:11px;padding:6px 0}.ticket-history small{font-size:10px;margin-bottom:2px}.context-ticket{width:100%;border:1px solid var(--line);border-radius:5px;padding:9px;background:white;font-size:11px;text-align:left;margin-bottom:7px}.context-ticket small{display:block;font-size:10px;color:var(--muted);margin-top:6px}.composer-footer>small{display:none}.nav-item:hover:not(.active){background:#eaece7}.page-toolbar .admin-search:focus-within{border-color:#ffc297}
@media(max-width:1350px){.account-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stat-card{padding:18px}.phrase-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:900px){.management{padding:24px}.customer-grid{grid-template-columns:1fr}.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.report-grid{grid-template-columns:1fr}.report-grid .admin-panel{margin-top:20px}}
@media(max-width:650px){.management{padding:23px 16px 35px}.page-heading{align-items:flex-start;gap:12px;margin-bottom:23px}.page-heading h1{font-size:21px}.page-heading p{font-size:11px}.page-heading>.btn{font-size:10px;margin-top:3px;flex-shrink:0}.account-grid,.phrase-grid{grid-template-columns:1fr}.account-card{padding:20px}.page-summary{gap:22px;padding-bottom:21px}.page-summary>div{display:block}.page-summary span{display:block;font-size:10px;margin-top:7px}.page-summary b{font-size:24px}.page-toolbar{gap:12px}.admin-search{width:100%}.admin-panel{padding:17px}.panel-heading{align-items:flex-start;flex-direction:column;gap:5px}.customer-card{gap:9px;padding:12px}.customer-card .avatar{width:29px;height:29px;font-size:11px}.customer-actions{flex-direction:column}.customer-card p{font-size:10px}.customer-card .keyword-list{max-width:160px}.stat-grid{gap:10px}.stat-card{padding:17px 13px}.stat-card b{font-size:27px;margin:14px 0 9px}.stat-card small{font-size:9px}.report-filters label{width:100%;justify-content:space-between}.report-filters input{flex:1}.report-filters select{width:100%}.chat-actions{gap:1px}.chat-header .chat-person p{max-width:148px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-person h2{font-size:13px}.chat-actions .icon-button{width:25px}.composer-footer{gap:10px}.composer-footer .text-button{font-size:9px}.composer-footer .text-button svg{width:11px}.form-columns{grid-template-columns:1fr}}